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Delivery Policy
At SS The Label, we take great pride in delivering your handcrafted couture pieces with care and precision. Our delivery process ensures that your order reaches you safely and in a timely manner, no matter where you are in the world.
1. Order Processing
All products are made-to-order unless specified as ready-to-ship.
Processing time for handcrafted garments or jewelry typically ranges from 7 to 21 business days, depending on the item and customization level.
You will be notified via email or WhatsApp once your order is ready to ship.
2. Shipping Timeline
Within UAE: Estimated delivery within 2–4 business days once the product is ready.
International Orders: Estimated delivery within 5–10 business days after dispatch.
Please note that delivery times may vary due to customs clearance or local courier delays.
3. Shipping Charges
Shipping charges are calculated at checkout based on destination and order weight.
Free shipping may be offered on selected promotions or order thresholds. Details will be mentioned on the product or checkout page.
4. Customs & Duties
For international orders, customs duties or taxes (if applicable) are not included in the product price and must be paid by the customer upon delivery.
We are not responsible for any delays caused by customs procedures.
5. Tracking Your Order
Once your order is shipped, a tracking number will be shared with you via email or WhatsApp.
You can track the delivery status using the provided tracking link.
6. Delivery Address
Please ensure that the delivery address and contact details are accurate when placing the order.
We are not responsible for delays or non-delivery caused due to incorrect information provided by the customer.
7. Delivery Partners
We work with reliable and secure delivery partners both within the UAE and internationally to ensure timely and safe shipping of your orders.
Need Help?
For questions regarding your delivery, feel free to reach out:
📧 Email: ssthelabeldxb@gmail.com
📞 Call/WhatsApp: +971 52 559 7286